FAQ

Frequently Asked Questions (FAQ)

Is the Nintendo Switch 2 original?

Yes. All products sold by Amura Game Store are 100% authentic and brand new, sealed in original packaging.

What comes in the box?

The Nintendo Switch 2 box includes the console, controllers, dock, charging cable, and all standard accessories provided by the manufacturer.

How long does delivery take?

• Standard Delivery: 7–10 business days

• Express Delivery: 3–5 business days

Delivery times are estimates and may vary depending on location and courier availability.

Do you offer refunds or returns?

Yes. Returns are accepted within 7 days of delivery if the item is unused, unopened, and in original packaging. Please refer to our Return & Refund Policy for full details.

Can I cancel my order?

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

What payment methods do you accept?

We accept secure online payment methods. All payments are processed through trusted third-party payment gateways.

Is my payment information safe?

Yes. Your payment information is securely processed, and Amura Game Store does not store your card details.

Do you offer warranty?

Products are covered by the manufacturer’s warranty, where applicable.

Will I receive tracking information?

Yes. Once your order is shipped, tracking details will be provided when available.

How can I contact Amura Game Store?

You can reach us using the details below:

Phone: 067 953 4202
Email: support@amura.store