Faq

Frequently Asked Questions (FAQ)

1. What does Amura sell?

Amura offers stylish fashion clothing and accessories curated for modern, confident individuals. Our collection blends trend, comfort, and quality to elevate your everyday look.

2. Where is Amura based?

Amura operates online and serves customers across South Africa.

3. How do I place an order?

Simply browse our store, select your desired items, add them to your cart, and proceed to checkout. Once payment is confirmed, your order will be processed.

4. What payment methods do you accept?

We accept secure online payments through trusted payment providers. All transactions are encrypted for your safety.

5. How long does delivery take?

Delivery times vary depending on your location. Orders are typically processed within 1–3 business days, and shipping details will be shared once your order is dispatched.

6. Do you offer returns or exchanges?

Yes, we accept returns or exchanges on eligible items in accordance with our Returns Policy. Items must be unused and in original condition. Please contact us for assistance.

7. How can I track my order?

Once your order has been shipped, you will receive tracking information via SMS or email (where applicable).

8. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.

9. How can I contact Amura?

You can reach us using the details below:

📞 078 352 9928

📧 contact@amura.store

10. Will my personal information be safe?

Absolutely. We take customer privacy seriously and handle all personal information in line with our Privacy Policy.