Return and refund policy
Return & Refund Policy
At Amura, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
Returns are accepted within 7 days of delivery.
Items must be unused, unworn, unwashed, and in their original packaging with tags intact.
For hygiene and safety reasons, certain items (such as accessories or intimate items, if applicable) may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
Items that show signs of wear, use, or damage
Items returned without original packaging or tags
Sale or discounted items (unless defective)
Customized or special-order items (if applicable)
Return Process
To initiate a return, please contact us with your order number and reason for return:
📞 078 352 9928
📧 contact@amura.store
Returns sent without prior approval may not be accepted.
Refunds
Once the returned item is received and inspected, approved refunds will be processed via Paystack to the original payment method.
Refunds may take 5–10 business days to reflect, depending on Paystack and your bank.
Paystack transaction fees may be non-refundable, where applicable.
Exchanges
Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued instead.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos for assessment. We will resolve the issue promptly.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Original shipping fees are non-refundable.
Policy Updates
Amura reserves the right to modify this policy at any time. Updates will be posted on this page.
Contact Us
For return or refund inquiries, contact us:
📞 078 352 9928
📧 contact@amura.store